Frequently Asked Questions
Common FAQs
Click the Make a Payment button at the top of this page to securely access your account and complete your transaction.
Yes. All payments are processed through a secure, encrypted portal to protect your information at every step.
Visit our Consumers Page to learn about your rights, or contact us directly for support.
Yes. In many cases, flexible payment arrangements are available. You can contact us directly at 888-612-3634 or view your account online.
If you feel your account information is incorrect, please reach out to our team immediately through the Contact Page so we can review and resolve the issue.
Depending on the nature of the account and the creditor, information may be reported. Contact our office for details regarding your specific account.
Please use the Make a Payment button to securely review your account, or visit the Contact Page to confirm details and ask questions about your letter or call.
Payments FAQs
Click the Access Payment Portal button at the top of this page to log in and securely make your payment.
We accept most major credit cards, debit cards, and electronic checks by phone & through our secure portal. Contact our office if you need additional assistance at 888-612-3634.
Yes. In many cases, flexible payment arrangements are available. You can contact us directly at 888-612-3634 or view your account online.
Absolutely. All online and phone payments are processed through encrypted, PCI-compliant systems to protect your personal and financial information.
Be sure to include your account number so your payment is properly credited. We recommend keeping a copy of your records for reference.
If you are unable to make a payment on time, please contact us as soon as possible. Our team may be able to work with you to find a solution or discuss alternate arrangements.
In some cases, recurring payments may be available through the payment portal or by phone. Contact us to confirm if this option applies to your account.
After your payment is submitted, you will receive a confirmation email. You may also contact our office at 888-612-3634 to confirm or discuss your payment.
Consumers FAQs
Please contact us immediately. Our team will review your account details and provide the documentation you need to confirm or dispute the debt.
All payments and communications are handled through encrypted, PCI-compliant systems. We take data security seriously to protect your personal information.
We recommend visiting resources such as the FinancialLiteracy.rocks, FTC, or MyMoney.gov for trusted financial education and debt resolution information.
About FAQs
We were founded in 2014 by a team of experienced industry professionals.
We provide account resolution services for creditors while offering consumers secure and compliant payment options.
Yes. DRB, LLC serves consumers across the United States with both U.S.-based and global support teams.
We use PCI-compliant systems, encryption, and strict data protection protocols to secure consumer information.
The leadership of DRB, LLC consists of a team of highly skilled and experienced professionals with decades of background in debt collection management and financial services.
Our team is dedicated to providing a fair and consumer-first, compliance-driven environment where payments can be made securely and clients can trust in consistent results.
Services FAQs
We handle a wide variety of accounts, including consumer credit cards, retail cards, personal loans, auto deficiencies, medical debt, and commercial accounts.
Yes. We provide collection services to creditors nationwide with both U.S.-based and global support teams.
Our combination of compliance, consumer-first engagement, and advanced technology sets us apart. We focus on protecting client reputations while delivering consistent recovery results.
We follow all applicable regulations, including FDCPA and state-level requirements. Our systems and processes are regularly reviewed to maintain the highest compliance standards.
Yes. We have proven strategies for legacy account collection that maximize recovery on portfolios that may otherwise remain uncollected.
Need Further Assistance?
Didn’t find the answer to your question above, or need additional support? We are here to help. Visit our Contact Page to reach our team.
